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December 6th 2007
Sheffield Chamber of Commerce Business
Awards 2007
Williama Fasteners were nominated for
two awards at this years ceremony – The
CBS Outdoor Sales & Customer Service
Award and The Learning Light Training &
Development Award.
We were delighted to win the Sales &
Customer Service Award, as we won this
award the previous year and, as far as
we understand, have been the first
company to retain the title.
“Excellent customer service is at the
heart of our business”, says Tony
Searles, Chairman of Williams
Fasteners. “We are in a very
competitive environment and in order to
compete with company’s a lot bigger than
ourselves, we have to differentiate our
services and make sure that we offer
that extra touch that keeps our
customers returning day after day. We
have a number of long standing
contracts, and we have learnet through
our relationships with them what our
customer wants. We know we don’t always
get it right, but we learn from our
mistakes and improve every day with our
product and service.”
After the floods of 2007, many
businesses were badly hit, not just in
Sheffield but around the country and we
did our best to be able to help them get
back on their feet. It was the action
of our consignment driver, Steve
Fletcher, that impressed the judges. He
took our vision statement of solving the
customers problems even before they
occur to heart by calling his customers
and offering help and assistance during
this difficult time. By relieving them
of any headaches in ensuring that their
fastener and fixing stock was up to
date, allowed them to concentrate on
more important things.
Tony adds “We encourage all our staff to
think of how they can help and assist
the customer, whether this is internal
or external. This way, the co-operation
between branches and departments within
the company run smoothly and this can
only reflect on improvements to the
service provided to our clients. If we
keep our customers happy, they keep
coming back and that is what makes us
successful”.
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Tony Searles and Sue Battersby accepting
the award for Sales & Customer Service
Press Release - 07/12/06
Sheffield Chamber of
Commerce Business Awards
Williams Fasteners - A winning
team !
Williams Brothers (Sheffield) Ltd t/a Williams Fasteners keep going from
strength to strength. Following their success at the Rotherham Chamber awards in
October,winning the LSC Invest in Skills Award, they were nominated for a
staggering 4 awards at the Sheffield Business awards, more than any other
short-listed company, successfully winning the Sales and Customer Serivces award.
Since the management buyout in July 2005, Williams
Fasteners have gone from strength to strength.
Susan Battersby, Managing Director says " we
celebrated being nominated for four categories at the Sheffield Business Awards,
more than any other company, and we are overjoyed at winning this prestigious
award. It shows how far Tony and I have come in this short time and we want to
thank all our staff for the hard work and commitment they have shown over the
last 18 months".
Tony Searles, Chairman, adds "winning this award for
Sales and Customer Services highlights the confidence we have in our sales team
based in Sheffield and around the country. They are there to help our customers
and will assist them in finding the right product to meet their needs. Our
Engineering and Specials department are able to offer a bespoke service with the
expertise to provide any special fastener, Whatever you want, we can supply it"
Read below the short listed entries for the Sheffield Business
Awards.
The Learning & Skills Council Training &
Development Award
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Williams Fasteners was a family
owned business which has been trading since 1875, providing industrial
fasteners to Sheffield & the UK. After a management buy-out in 2005, the
new owners, Tony Searles and Susan Battersby, took the decision to
invest in the skills of the 78 employees to develop and encourage them
for the future of the business. The company may be over 130 years old,
but were are still learning! |
The Pentagon Vauxhall Sales & Customer
Service Award
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Williams Fasteners head office is based in Sheffield
where we have a warehouse that stocks over 22,000 lines of standard
industrial fasteners and allied products. From here we are able to
service our local trade counter and our four satellite branches in
Manchester, Norwich, Middlesbrough and South Wales. Our fully trained,
experienced sales staff are friendly, reliable and able to solve
problems even before they occur! They are focused on making sure that
everything goes to plan, from the placing of an order to the final
delivery. |
The Rensburg Sheppard Employee of the Year
Award
| Tony
Dickinson is the warehouse manager at Williams Fasteners and has been
with the company for almost 30 years. His Skills and knowledge gained
during his career have proved to be an asset to the company and he is a
valued member of the management team. His hands-on approach to managing
the warehouse has been a refreshing change and he has helped with the
development of our young and eager staff. He also recognises that he
needs to learn and develop himself and is always prepared to listen,
communicate and improve. |
 
The Sheffield Hallam Businesswoman of the
Year Award
| Susan
Battersby, Managing Director of Williams Fasteners, is one half of the
management buy-out team that took ownership of the company in July 2005.
Since the buy-out, she has implemented a successful development program
which has resulted in improved turnover, profit and staff morale. Her
enthusiasm and personal motivation is driving the company forward to be
part of Sheffield's future as well as being remembered as part of it's
past |
Williams Senior Management team and
their partners at the Sheffield Business Awards
Tony Searles & Sue Battersby with the
LSC award for Investing in Skills
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